Stackpole & Associates offers a variety of training options that can be to suit your needs.
Popular Topics
- Sales Skills Development – Entry Level
- Sales and Marketing Management
- Conflict Management and Resolution
- Front-Line Customer Service
- Managing Customer Service
- Building Effective Teams
- Effective Coaching
- Facilitating Organizational Change
- Getting the Most From Your Employees
- Active Listening Skills
Custom Programs
We develop customized programs to meet the unique goals and requirements of your organization and audience.
A Team Approach to Training
In the care industry, akin to a sports team, consistent practice—training in this context—is key. Managers drive this by mandating training for all staff. This unified approach not only ensures accountability but also hones essential customer service skills, from active listening to dining experiences, vital in care homes. Learn more about the nuances that enhance the resident experience.
Resources for Health Tourism, Aging Services, and Healthcare
Perceptual Mapping in Medical Travel
Improve your competitive position in the medical travel and health tourism markets through perceptual mapping
Retention & Relationships in Long-Term Care: Staffing S.O.S. #2, Solutions to the Workforce Crisis in Long-Term Care
Before the pandemic, median annual turnover for registered nurses was 102.9% for the years 2017–18; for licensed practical nurses, 79.8%; and for certified nursing assistants, turnover was 98.8%. We know that retention is important because turnover in the sector is just nuts — in many categories it’s over a 100%. If you’re experiencing less […]
Retaining Frontline Staff in Long-Term Care: Staffing SOS #1, Solutions to the Workforce Crisis in Long-Term Care
“Listen…” In our language and in our society this phrase, often as an injunction, is extraordinarily powerful. We say this to young children or adolescents to emphasize an important point. We also often say this when talking to a friend who has sought out our advice on a sensitive matter. As important as the injunction, […]
How to Handle Brand Recovery in Health Tourism
Sometimes bad things happen. For your service organization, the bad event can range from a poor service experience to serious injury and even death. And sometimes bad events are outside of your control: global pandemic, natural disasters, conflict, or war. How brand managers respond to these situations makes an enormous, even existential difference. Brand recovery, […]
Fixing the NHS: Challenges and Solutions
The English National Health Service (NHS) is a source of pride for many Britons. However, as the NHS approaches its 75th anniversary in July 2023, there is growing concern about its ability to meet the needs of patients. Hospital waiting lists are at an all-time high, staff shortages are rampant, and funding is inadequate. In […]
A Look Into The Hybrid Future of Medical Tourism
Medical tourism has been changed by the COVID-19 pandemic
Retention: “Sticky relationships”
Nationally, turnover in long term care is at an annual rate of 70 – 90%. Providers are threatened with penalties for failing to meet threshold requirements and are unable to admit patients when they do not have the staff to care for them. Furthermore, unemployment in most US cities remains below 4% so that job […]
Retention: “If she would only just listen…”
“Listen…” In our language and in our society this phrase, often as an injunction, is extraordinarily powerful. We say this to young children or adolescents to emphasize an important point. We also often say this when talking to a friend who has sought out our advice on a sensitive matter. As important as the injunction, […]
The (tentative) Recovery of Medical Tourism
Medical tourism has been changed by the COVID-19 pandemic
Pandemic impacts on medical tourism
Medical tourism has been changed by the COVID-19 pandemic