Utilizing over thirty years of experience in service-sector businesses, Irving Stackpole leads a team of uniquely qualified consultants in designing and delivering market research, customer service and sales training, and marketing services to healthcare, senior living and human service organizations throughout the United States and internationally. Stackpole & Associates guides clients through each phase of marketing and business development strategies by the application of scientific marketing principles to create innovative and practical solutions to the challenges facing organizations in this rapidly changing market.
Following his graduation from Stonehill College, Irving began his career as a respiratory therapist for New England Baptist and Massachusetts General Hospitals where he rapidly established himself as an early pioneer in the respiratory care field. While President of the American Respiratory Therapy Foundation and an industry representative in Washington DC, he helped to write national respiratory therapist licensing guidelines. Branching out into other areas, Irving developed NCME, the largest national network of medical educational videotapes, and he founded Amcare Medical Services, which became the largest home healthcare company in New England.
His career quickly moved to the senior executive level. He gained experience as the CEO of home health for a regional system and then as the Director of Marketing for a national network of subacute facilities, winning two national awards for marketing campaigns. After working as National Vice President for Rehabilitation for the largest home health care company in the United States, Irving established Stackpole & Associates in 1991, applying his skills for the direct benefit of client organizations.
Under Irving’s direction, Stackpole & Associates has conducted consulting assignments including customer satisfaction measurement and reporting, customer service training, market research, sales skill training, sales management, and business development planning and execution.
In addition to serving clients in the for-profit sector, Stackpole & Associates has conducted groundbreaking research for national and local associations such as the Assisted Living Federation of America, the Massachusetts Medical Society and the Massachusetts Extended Care Federation. This research has resulted in the publication of articles in national and local trade magazine and newspapers.
With more than four decades in healthcare, Irving brings in-depth experience strategically analyzing healthcare markets around the world. Most recently, he co-authored The Marketing Handbook for Health Tourism, a practical guide to successful health, wellness, and medical tourism for destinations, operators, and providers in health tourism.
Irving is a popular speaker addressing topics related to market research and sales training. He has addressed audiences at national conferences such as the American Health Care Association, the American Society of Consultant Pharmacists, and others. Many clients retain his services to conduct training programs specifically designed to meet the client’s individual needs.
Irving edited Medical Tourism Marketing, co-hosts the podcast, The Medical Travel Show, is widely published, and has been quoted in The New York Times, The Financial Times, Forbes, and many trade publications. Irving also shares a variety of insights and resources through the Stackpole & Associates Blog.
Irving serves on the board of Global Primary Care, a non-profit 501(c)(3) tax-exempt organization devoted to access and equity. In his capacity as a board member, Irving has spearheaded fundraising campaigns and lent his marketing skills and knowledge to the organization.
In addition to his expertise in the US healthcare system, Irving is a founding member of the non-profit organization, SHARED. A 501(c)(3) tax-exempt organization, SHARED is committed to ensuring greater access to medicines for the world’s poorest people. In his capacity as a Board member, Irving has spearheaded fund raising campaigns and lent his marketing skills and knowledge to the organization. To find out more about Irving’s volunteer work with SHARED, visit www.HealthShares.org.
Stackpole & Associates is a marketing, research & strategy consulting firm focused on healthcare and seniors’ services markets. Irving can be reached directly at firstname.lastname@example.org.