Collaboration and teamwork have both become more and more important as post-acute care changes. These are topics which will be covered in depth at the 2016 Summer Leadership Conference, July 25 – 29 in Bermuda. You can register by clicking here or by going online to: www.summerleadershipconference.org
A Few Proven Steps – Improving Leadership
As much as each team members specializes, it’s up to leadership to make sure they’re “on the same page”. As a leader, your job is to make sure all of your employees are striving toward a common goal. Here are some actions outlined in a recent article which successful leaders implement.
1. Make your expectations known
Face it: many staff would be happy work in their departments all day, do the work that’s been assigned to them, and go on their way when the shift is over. It’s up to you to connect individual team members with each other at different stages in the process. At the Summer Leadership Conference, you will learn that rather than having each member coming to you directly when they face an issue, they should first be consulting with their colleagues to figure out a solution among themselves. Expecting your staff to be problem solvers on their own, you will increase productivity as a whole. Problems should be solved as close to the problem as possible.
2. Have a system
Technology is making collaboration easier all the time. Clinical records systems and communications tools allow team members to share information, schedules, and information with the click of a button. These online databases streamline workflow by allowing team members to stay in contact with one another, regardless of their physical location. When each member of your team is on board with using these electronic means of collaboration, productivity will improve.
3. Promote engagement
Of course, there will always be those who prefer to work alone, or who are averse to learning how to operate a new system. Leadership must make its expectations clear and show staff the benefits of collaboration. Consistently promote the idea that, though they are individuals, they are a part of a much bigger whole, and without their buy-in, the patients, their families and the team will suffer. Provide team-building exercises and training will help the entire team see, especially those who struggle to collaborate, the value in effective engagement.
4. Model flexibility
No team will go long without disagreements or conflict between and among individuals. However, this doesn’t have to be a bad thing. Disagreements happen, but it’s how they are processed, which determines whether a team is pushed forward or held back. As a leader, you can model flexibility and compromise in a variety of ways. Show your staff it’s not about “my way, or the highway,” but about finding collaborating toward a solution which works best for the patient, family and the team.
5. Be the solution
If a disagreement gets too out of hand, you’ll need to step in and mediate the issue right away. When team members aren’t able to compromise on their own, it will be up to you to model collaborative, cooperative behavior, in your preferred conflict management style. This may mean they’ll both walk away unhappy. But they’re adults, and they’ll get over it. As the leader, you need to be able to remove emotions from the playing field and see things from an objective perspective in order to know what’s best.
6. Be a participant
Most importantly, even as a leader, you’re still a member of the team. Ruling with an iron fist, or a “do as I say, not as I do” attitude will simply not succeed in today’s environment. Doing so will only cause dissension among the ranks. As a leader, you should be the most active member of the group, constantly bouncing ideas off one another, promoting teamwork and collaboration whenever possible. By doing so, not only do you set the standard and act as a role model, but you also actively monitor the performance of your team in a much more positive way.
These are topics, and many more, will be covered at the 2016 Summer Leadership Conference, July 25 – 29 in Bermuda. You can register by clicking here or by going online to: www.summerleadershipconference.org