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How We Work

Stackpole & Associates applies scientific research, customized training, systems review, and behavioral and organizational science to understand and improve the service dynamics within our clients’ markets. This evidence-based approach yields reliable, unimpeachable data and deep insights, which produce proven solutions to meet or exceed client goals.

 

 

 

Our process typically comprises four stages:

Discovery

understanding the client’s challenge

Design

creating customized plans to address the client’s needs

Implementation

deploying the agreed-upon solutions

Measurement

measuring the direct and indirect return on investment

The entire Stackpole & Associates team are careful stewards of our own, and our clients’ resources, and adhere to scrupulous ethical principles of respect and honesty. We take pride in our on-time and on-budget performance, prudent use of available resources, and satisfied, loyal clients. Careful attention is paid during each phase of a project’s evolution to the estimated timetable and costs — any variations are promptly analyzed and discussed with the client.

Our solutions are grounded in solid market research, either existing (secondary sources) or proprietary studies designed by Stackpole & Associates with our clients. We understand the organizations we serve and the markets in which they operate, paying particular attention to both the urgency of client needs and the requirement for confidentiality and sensitivity in our work.

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