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May 13 – 15, 2008 ExpoTur, San Jose, Costa Rica
Irving Stackpole was an invited speaker to ExpoTur in San Jose, Costa Rica in May 2008. Along with a distinguished panel including Dr. Maria Avila-Aguero, Minister of Health and Mr. Jorge Woodbridge, Minister of Competitiveness for Costa Rica, Irving delivered to a packed room the presentation entitled “Medical Tourism and Retirement Living”. Drawing the connections and synergies among tourism, medical tourism, and retirement living, Irving co-wrote with Elizabeth Ziemba the article Recreational and Medical Tourism & Retirement Living: Opportunities & Challenges for Tourism Professionals which was made available to conference attendees. Following his presentation! , Irv ing was interviewed by Sergio Morales Chavarria from Costa Rica’s leading business newspaper El Financiero.
View Presentation (PDF) >
November 14, 2007 - American Society of Consultant Pharmacists Annual Meeting
On Thursday, November 14th, Irving gave a speech to the Commission for Certification of Geriatric Pharmacists at the American Society of Consultant Pharmacists Annual Meeting in Philadelphia. The presentation titled, "Brand You!" challenged certified geriatric pharmacists to develop a distinct identity and marketing advantage.
View Presentation Handout (PDF) >
May 4, 2006 - UK National Care Forum
Irving Stackpole, delivering a keynote presentation at the National Care Forum annual conference in Kenilworth, England on May 4, 2006
Stackpole Presents at UK National
Care Forum >
October 19 2005 - Presentation Materials
from American Society of Radiologic Technologists (ASRT) Conference
in Denver CO.
View presentation
materials >
July 2005 - S&A Senior Associate Teaches Graduate Course on
U.S. Health Care System
Stackpole & Associates, Inc. Senior Associate Charles Preus,
MBA is teaching a summer course for Suffolk University Sawyer School
of Management at the Cape Code Program. Mr. Preus, an Adjunct Professor,
is teaching a graduate level course, PAD 823 "The U.S. Health
Care System". The purpose of this course is to present an overview
of the origins, components, organization, and operation of the health
system in the United States and to introduce key issues to be addressed
in the future. It is an introduction to the major health issues
and institutions, and is designed to provide a framework for further
study to students of Health Administration and practitioners in
related fields. The course format is lecture and discussion. Textbooks,
supplementary readings, case materials, assignments, guest lecturers,
and the student's own experiences are used to present and enliven
the course content.
July 2005 - Stackpole Authors Customer
Service Article for Caring Times
Caring Times, the management magazine for the long term care
sector, has published an article by Irving Stackpole titled "Customer
service surveys: a key step in achieving customer satisfaction".
Read
the Article Online >
Previous News and Events .........................
December, 2004
- NEW REPORT
Caregiver Perceptions: Diagnosis & Treatment of Alzheimer's
and Related Disorders in Long Term Care Facilities
Stackpole & Associates recently completed a series of training
seminars designed to assist professional caregivers caring for residents
with Alzheimer's and related disorders (AD) in long-term care. As
part of this training, the participants were surveyed both before
the training sessions and after the training had been completed.
Results of these surveys indicate that AD may be significantly under
diagnosed and that discharge from skilled care would be possible
were more community supports available. View
Report Summary (Poster) >
November
8, 2004
Assumption College, Worcester,
Massachusetts
Employer Satisfaction with Vocational Rehabilitation Services
Based on groundbreaking research conducted by Stackpole
& Associates, presented at the National Education Conference
sponsored by the Rehabilitation Services Administration, this program
presents training for vocational rehabilitation counselors and placement
specialists to improve employer satisfaction with their services
and increase the number of appropriate placements for persons with
disabilities.
To learn more about this groundbreaking research,
view the
Report summary. For more information on
Assumption and its program, visit: www.assumption.edu.
August
7, 2004
Fourteenth Annual Ross Forum on Long-Term Care Issues in Nursing,
Abbott Laboratories Naples Florida
"Family Satisfaction with End-of-Life Care in Long-term care"
Many skilled
nursing facilities have become progressively more focused on short-term
rehabilitation, yet a significant proportion of the nursing home
population dies while in residence. Families' satisfaction with
end-of-life care is therefore an important indicator of the quality
of care and the competence and empathy with which the SNF's handle
end-of-life care issues. This presentation will look at the available
data regarding end-of-life care applied to the skilled nursing setting.
August 13, 2004
Turenne PharMedCo Conference, Birmingham,
Alabama
Sick Over Turnover? Rx Retention Solution
Employee
turnover in long-term care assisted living and many other health
care and human services settings is among the most challenging management
issues. And while turnover rates range between 40% and 70%, some
operations are managing significantly lower turnover rates and related
costs. What's the difference? Why are some operators able to manage
10% - 15% turnover rates while others experience 65% - 75% turnover
rates in certain job categories? This seminar presents the principles
behind employee retention in healthcare senior living and human
services, presents research and evidence-based solutions which can
significantly reduce turnover, recruitment costs and increased employee
loyalty and productivity.
August 13, 2004
Turenne PharMedCo Conference, Birmingham, Alabama
"Satisfaction is Cheap - Loyalty Is Priceless"
Many long-term
care providers measure customer, family and employee satisfaction.
While these measures are important, the assumption has always been
that higher levels of satisfaction will led to higher levels of
loyalty. Recent data suggests that this is not true, however, leading
top the conclusion that managers should work harder to increase
loyalty.
Additional information about Turenne PharMedCo may be obtained at
www.turennepharmedco.com
May,
2004
Stackpole & Associates has been contracted by Assisted
Living Federation of America (ALFA) University to develop and
edit their Customer Service Training Manual. The Manual will be
available for previewing at the ALFA
National Conference in May, 2004
May 25, 2004
Mass Aging Annual Conference in
Marlboro, Massachusetts
Topic - "Satisfaction is Cheap - Loyalty Is Priceless"
Many long-term care providers measure customer,
family and employee satisfaction. While these measures are important,
the assumption has always been that higher levels of satisfaction
will lead to higher levels of loyalty. Recent data suggests that
this is not true, however, leading top the conclusion that managers
should work harder to increase loyalty.
View
presentation outline >
May 18 - 21, 2003
The Empire State Association of Adult Homes and Assisted Living
Facilities
24th Annual Conference and Trade Show
Albany Marriott Hotel, Albany, New York
Presentation by Irving Stackpole: Monday, May 19, 2003; 10:30 -
12:30
- Decisions, Decisions: How Seniors Really Choose Retirement
Living Communities. Program
Summary >
May 20 - 21, 2003
AOPHA's Spring Retreat
Association of Ohio Philanthropic Homes, Housing and Services
for the Aging
Kings Island Resort & conference Center, Kings Island, Ohio
Presentations by Irving
Stackpole:
- Decisions, Decisions: How seniors really choose retirement
living communities. Program
Outline >
- Loyalty in the New Millennium: How to deal with the new customer
and the new competition. Presentation
Outline >
Contact
AOPHA for registration and additional information
April 23rd, 2004
Irving Stackpole will be presenting at the Rhode
Island Assisted Living Association (RIALA) Annual Meeting, Providence,
RI
Presentation: "Satisfaction Is Cheap: Loyalty Is Priceless"
April 18th, 2004
Irving Stackpole will be presenting at the American
College of Health Care Administrators (ACHCA) Annual Conference
& Exposition, Columbus OH
Presentation: "Whitewater Marketing: The Pace of Change
Just Got Faster - Can You Keep Up?"
February, 2004
S&A Senior Associate, Elizabeth
Ziemba, has had an article published in the February issue of
Provider
magazine titled Taking
the Pulse of Employees.
October 26-29, 2003
American Association of Homes & Services for the Aging
Annual Meeting & Exposition
Colorado Convention Center, Denver, CO
Presentation by Irving Stackpole:
- Ethical Influence: How to sell your community without selling
your soul
Program Summary >
For additional information about this event, please visit
AAHSA
Selected Previous Presentations
June 18,2002
Marketing for Success: Branding healthcare services
The Masonic Healthcare Executives Association of North America (MHEANA),
Annual Meeting
November 7, 2002
The Customer Service Imperative
Aetna US Healthcare, Regional Medical Practice Symposium
October 30, 2002
Decisions, Decisions: How seniors really choose retirement living
communities
The American Association of Homes and Services for the Aging (AAHSA),
Annual Meeting
October 24, 2002.
Loyalty in the New Millennium: How to deal with the new customer
and the new
The Massachusetts Chapter of the American College of Healthcare
Administrators (MA-ACHCA)
August 20, 2002
Employer Satisfaction Measurement in Job Placement Services
National Employment Conference 2002
May 16,2002
Improving Home Healthcare Referrals
Visiting Nurses Association of New England (VNANE) Annual Meeting
January 2002
Effective Physician Marketing: What the research says
Novartis Pharmaceuticals, Regional Sales Conference
December 2001
Loyalty in the New Millennium: What will drive long term care choices
in the next decade
The American Health Care Association Annual Meeting
December 2000
Ethical and Legal Use of Marketing In Long Term Care
The American HealthCare Association, Annual Meeting
May 2000
Building Better Referral Relationships With Doctors
The American Society of Consultant Pharmacists, Annual Meeting
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